• 5 years experience in Web Project Management
• 6 years experience in Customer Service and after-sales communication and Internet marketing communications (Copywriting and Client communications during pre- and post-sales)
• Skilled and experienced in the testing of web-based applications for their usability and compliance with requirement specifications
• Excellent spoken and written English
• Industry-related hobbies include photography, weblogging and Search Engine Optimization

Project Manager and Copywriter, GoAbroad Philippines Inc. — 2007-present
Responsibilities include:

• Creating, documenting and finalizing project specifications. This includes determining the logical flow of systems based on predetermined use-cases; as well as analyzing user interface mockups and deciding on the changes necessary to improve usability.
• Determining and writing appropriate web copy – from ad copy to technical help text.
• Managing a team of web developers and web designers. This includes following through on tasks to make sure that sprints and milestones are met; as well as scheduling projects based on priority while making sure that staff time is maximized.

Project Development Editor; Asian Data and Internet Solutions (now GoAbroad Philippines Inc.) — 2006-2007

My role was primarily to research about the potential areas for improvement of a product that was proposed for modification. The documentation of requirements and specifications was also my responsibility.

Customer Service Representative; Convergys Services Philippines — 2005-2006

• IBM Sprint Account (Mobile Service Provider in the USA), Cebu City Contact Center
• Handled phone service activations, service troubleshooting, post-sales customer service and account upselling
• Excellent ratings in quality customer service, with achievements of a perfect customer survey rating and 100% Quality score in a call evaluation

Tertiary
University of the Philippines in the Visayas Tacloban College
Bachelor of Science in Computer Science
Scholarship Grant: Department of Science and Technology – Science Education Institute

Secondary
Philippine Science High School – Eastern Visayas Campus
With full scholarship grant from the Department of Science and Technology

• Project management – experienced in product delivery from requirements specification to product completion, usability analysis, testing, post-launch communications, and product documentation.
• Copywriting – experienced in writing web copy for diverse communication areas such as marketing emails, web page help text and press releases.
• Skilled in customer service – anticipating customer needs, and responding promptly and adequately to customer concerns.
• Can code basic HTML and CSS; with basic webmaster skills such as software installation to custom domain, setting up DNS records and directory file management via FTP.
• Well-versed in search engine optimization and social media campaigns.

Here are my works on the web, as:

• Copywriter
• Project Manager
• Webmaster/Editor
• Blogger

And here are the my works on print media: